Voucher Webshop Terms and Conditions

This document was last updated on August 1, 2019

These are the Voucher Webshop Terms and Conditions applicable to Voucher Webshop Services and the Website operated and provided by Keymarking Ltd. These Terms and Conditions apply to Users who wish to open a Voucher Webshop Account and should thus be read and interpreted accordingly.

These Terms and Conditions may be made available in several languages; all versions are legally binding but in the event of inconsistency between the English version and a translated version, the English version prevails.

You acknowledge and agree that by clicking the relevant check box on the Website when You open the Voucher Webshop Account, You confirm that You accept these Terms and Conditions and You agree to abide by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not proceed with the creation of a Voucher Webshop Account. If there is any part of the Terms and Conditions You do not understand or wish to clarify, please contact Us.

Contents

Please click the links below if You wish to go directly to a specific section of these Terms and Conditions. The headings are for reference only and do not affect construction and interpretation.

  1. Terminology
  2. Voucher Webshop Services
  3. Eligibility to Voucher Webshop Services
  4. Opening of a Voucher Webshop Account
  5. Closing of a Voucher Webshop Account
  6. Fees
  7. Purchase of Vouchers
  8. Payments and Chargebacks
  9. Other User Obligations
  10. Default Events and Forced Termination
  11. Privacy
  12. Confidentiality
  13. Warranties, Liabilities, Disclaimers
  14. Continuity of the Voucher Webshop Services
  15. Complaining
  16. Contacting Us
  17. Communication
  18. Variance
  19. Governance

1. Terminology

1.1. In these Terms and Conditions, the following terms (whether used in plural or singular form) have the meaning set out beside them:

"Company", "We", "Our", "Us" means Keymarking Ltd, a company incorporated in Cyprus under registration number HE 366720, having its registered office address at Athalassas 170, floor 3, Strovolos, 2025, Nicosia, Cyprus.

"Fees" means any and all fees and charges levied by Us for Your use of the Voucher Webshop Services, all such fees are shown on the "Fees and Limits” page on the Website and may be amended from time to time.

“Payment” means paying the funds comprising of(a) the amount of the chosen Voucher’s value, (b) Our Fees, and (c) fees charged by the Voucher Issuer(s), if applicable, and (d) fees charged by the Payment Provider which operates the payment method You choose on the Website after which the purchased Voucher is made available to You through Your Voucher Webshop Account.

“Payment Provider” means the entity that operates Your chosen payment method or the entity that processes the Payment.

"Personal information" means information about You that can be attributed to You, or identifies You, and by which You can be distinguishable from other individuals.

"User" means also “You” any individual who meets all eligibility requirements set out in these Terms and Conditions and who opens a Voucher Webshop account, thereby agreeing to these Terms and Conditions.

“Voucher" means a prepaid payment instrument issued by a Voucher Issuer, based on e-money and distributed by Us on the Website or a prepaid gift card which can be used to buy certain goods or services from the Voucher issuer which issued the specific voucher.

"Voucher Issuer" means a licensed business entity legally entitled to issue e-money based payment instruments or a business entity issuing prepaid gift cards which can be used to buy goods or services provided by such business entity.

"Voucher Webshop" is Our brand name;

“Voucher Webshop Account” means Your profile as member on the Website required for receiving the Voucher Webshop Services.

"Voucher Webshop Services" means distribution of Vouchers on the Website, which includes letting You choose a Voucher from the list provided on the Website, making the Payment for the chosen Voucher and acquiring it.

"Website" means the website branded as Voucher Webshop at www.voucherwebshop.com.

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2. Voucher Webshop Services

2.1. By using the Website, You acknowledge and agree that:

2.1.1. the Website is a platform which facilitates distribution of Vouchers issued by respective Voucher Issuers as those are indicated on the Website with respect to each Voucher;

2.1.2. Vouchers are not issued on the Website or by Us. We distribute Vouchers issued by Voucher Issuers;

2.1.3. these Terms and Conditions together with Our Cookie Policy and Privacy Policy constitute and create a legally binding agreement between You and Us relating to Your use of the Voucher Webshop Services; and

2.1.4. these Terms and Conditions are effective for an unlimited period unless terminated or amended according to these Terms and Conditions. These Terms and Conditions apply from the date when You confirm Your agreement to them upon creating a Voucher Webshop Account. You also confirm that You are acting on Your own behalf and not for any other person. Your consent and agreement to these Terms and Conditions is a condition precedent for using the Voucher Webshop Services.

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3. Eligibility to Voucher Webshop Services

3.1. In order to qualify for opening and holding a Voucher Webshop Account, You must:

3.1.1. be at least 18 years of age and of the age of majority in Your country of residence. By opening a Voucher Webshop Account You declare that You meet all eligibility requirements set out in these Terms and Conditions and You comply with these Terms and Conditions. We may require at any time that You provide evidence of Your age;

3.1.2. not be in default with any provision of these Terms and Conditions or otherwise have had the access to Your Voucher Webshop Account limited (as per Section 10 below), or have had Your Voucher Webshop Account closed by Us in the past. However, in any case We may consider to let You open the Voucher Webshop Account upon Your request (see Section 16 “Contacting Us”);

3.1.3. not be a resident of any country to which We do not provide Voucher Webshop Services;

3.1.4. not open more than one Voucher Webshop Account, because We may close any or all of the Voucher Webshop Accounts of a User who has, or who We reasonably suspect has, multiple Voucher Webshop Accounts.

3.2. By using the Website and Voucher Webshop Services You represent and warrant to Us that Your use of the Website and Voucher Webshop Services does not violate any laws or regulations applicable to You. You shall indemnify Us against any losses We incur in connection with such breach, if it occurs.

3.3. have the legal capacity and unrestricted rights to agree to these Terms and Conditions, as well as to Our Cookie Policy and Privacy Policy.

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4. Opening of a Voucher Webshop Account

4.1. For Your initial registration on the Website and opening of Your Voucher Webshop Account You will be required to indicate a valid personal email address and to create a password. We may require You to submit additional information.

4.2. You are responsible for safeguarding the password that You use to access Your Voucher Webshop Account and for any activities or actions under such password. You agree not to disclose your password to any third party under any circumstances.

4.3. In order to complete the first successful purchase You will be required to provide Your personal details such as Your full name, date of birth, address of residence and phone number. You must give the information necessary for registration fully and truthfully. Your Personal information will be processed by Us in line with applicable data and privacy laws and regulations and as provided for by Our Privacy Policy.

4.4. You will not be able to use the Voucher Webshop Services until You have passed Our identity and security validation and verification checks, which may entail a request for additional information in accordance with anti-money laundering and anti-terrorism financing regulations and other applicable laws and any other Voucher Issuers’ requirements.

4.5. You are solely responsible for updating Your Personal information if changes have occurred by accessing “My Account” section in Your Voucher Webshop Account or by contacting Us.

4.6. All Payments, purchases of Vouchers and other transactions and activities executed because the correct login email address and password was entered to access Your Voucher Webshop Account, will be regarded as valid, and We are entitled to assume that a person who identifies himself/herself by entering the correct login email address and password is the rightful holder of the Voucher Webshop Account. Should another person gain access to Your Voucher Webshop Account by passing all identification and security validation and verification checks, We are entitled to treat any transaction or activities conducted by that person as valid and authorized by You and We are not responsible for any loss or damage that You may incur as a result.

4.7. If You have any indication or suspicion that Your login details, password or other security features are lost, stolen, misappropriated, used without authorization or otherwise compromised, You should change Your password and contact Us immediately. Any delay in notifying Us may result in You suffering losses due to unauthorized transactions or activities conducted through the payment method registered on Your Voucher Webshop Account or due to the spending of the Voucher purchased by use of Your Voucher Webshop Account. In any case, We are not responsible for any losses that You may incur as a result.

4.8. We may at any time suspend the functionality of Your Voucher Webshop Account, if We suspect that it has been accessed without Your authorization or We suspect that it has been otherwise compromised.

4.9. You agree that for certain payment methods offered for making Payments on the Website the respective Payment Providers require different types of identity and security validation and verification checks, including use of the Payment Provider’s validation and verification systems. You agree to submit to such identity and security validation and verification checks, if You choose the relevant payment method or want to exceed some set limits. You also acknowledge that some Vouchers and payment methods may impose minimum and maximum limits; these limits are displayed when You view the list of Vouchers available for purchase or the payment methods for making Payments on the relevant page of the Website.

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5. Closing of a Voucher Webshop Account

5.1. You may close the Voucher Webshop Account and terminate these Terms and Conditions at any time by contacting Us and by complying with the instructions for closing of the Voucher Webshop Account. Although We do not plan to charge You for closing of Your Voucher Webshop Account at any time, please note that in terms of customer protection regulations, if You are a “customer” under relevant legal acts, You have a right within 14 (fourteen) calendar days of the date of opening of the Voucher Webshop Account by means of distance communications (“cancellation period”), to close Your Voucher Webshop Account and withdraw from these Terms and Conditions free of charge by contacting Us and informing Us of Your decision.

5.2. You will remain liable for all obligations relating to Your Voucher Webshop Account even after Your Voucher Webshop Account is closed for any reason.

5.3. Closure of Your Voucher Webshop Account for any reason will not cancel any Payment, transaction or activity which You previously initiated by use of the Voucher Webshop Services.

5.4. Closure of Your Voucher Webshop Account for any reason does not mean that We delete Your Personal information. We will continue to store Your Personal information as set forth in Our Privacy Policy.

5.5. If We decide to terminate the provision of Voucher Webshop Services, We may proceed to close Your Voucher Webshop Account by giving You 1 month prior notice via email. We are also entitled to terminate the provision of Voucher Webshop Services to You and to close Your Voucher Webshop Account in the cases described in Section 9 of these Terms and Conditions.

5.6. Voucher Webshop Accounts which are not used for receiving Voucher Webshop Services for 12 months shall be deemed inactive. We may at Our discretion close inactive accounts without informing the User at any time. If You want to re-activate Your Voucher Webshop Account, You may make a relevant request to us by contacting Us and we will examine your request accordingly.

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6. Fees

6.1. You undertake to pay Fees arising from the use of the Voucher Webshop Services. All Fees can be viewed on the "Fees and Limits” page of the Website. All Fees are due upon the purchase of a Voucher and are subject to change from time to time. Please check the applicable Fees before initiating the Payment for the chosen Voucher.

6.2. Should any Fees change, We will notify via email You 1 month before any changes are due to take effect.

6.3. Any change to applicable Fees or a new Fee will be a fair proportion, as reasonably estimated by Us, of the impact of the underlying change on the costs We incur in Our business.

6.4. Continued use of the Voucher Webshop Services by You following notification of the changes to applicable Fees shall be deemed to be an acceptance of the relevant changes by You.

6.5. You should be aware that Voucher Issuers may charge an additional Fee for the issuance of Vouchers and use of their services. You are responsible for confirming these Fees at the Voucher Issuer’s website before initiating the Payment for the chosen Voucher.

6.6. When using Voucher Webshop Services and making the Payments by use of the payment method made available on the Website, You may also be subject to applicable Fees of the Payment Provider or a third-party financial institution or association. We cannot make available the Fees that may be charged by these parties and We cannot be held liable for those Fees. By agreeing to these Terms and Conditions, You confirm that Your understanding of this.

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7. Purchase of Vouchers

7.1. Upon the purchase of a Voucher, You will be asked to accept the terms and conditions of the respective Voucher Issuer along with their privacy policy. We strongly advise You to carefully read such terms and conditions and privacy policy along with the Voucher Issuer’s pricing policy before You proceed with the purchase of the Voucher.

7.2. You acknowledge and agree that when proceeding with the purchase of a Voucher, You will be bound by the terms and conditions, the privacy policy and any other practice of the Voucher Issuer.

7.3. We have no control over, and assume no responsibility for the content, terms and conditions, privacy policy or any other practice of any Voucher Issuer’s website. You acknowledge and agree that We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on the content, terms and conditions, privacy policy or any other practice of any Voucher Issuer’s website.

7.4. In case You face a problem with the purchase of a Voucher you can contact us or the Voucher Issuer directly. The contact details of the Voucher Issuer can be found on each Voucher.

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8. Payments and Chargebacks

8.1. You authorize Us to obtain or receive funds in the amount of the chosen Voucher’s value, plus Our Fees and Fees charged by Voucher Issuers, if applicable, on Your behalf by use of the payment method You choose for making the Payment on the Website and then to make the purchased Voucher available to You through Your Voucher Webshop Account.

8.2. We are not responsible to make the chosen Voucher available to You until the Payment have been received by Us in full.

8.3. We are entitled to impose limits on the total value, type and/or origin of the Vouchers You are able choose and purchase by use of the Voucher Webshop Services. We may also limit the frequency of Vouchers’ purchases. Further, We may impose any other limits if such derive from law or imposed by the Voucher Issuers.

8.4. You acknowledge that all authorized and executed Payments and purchases of the Vouchers are final and not reversible. Following the purchase of the Voucher, its not used value may be redeemed (repaid) in the order set by the relevant Voucher Issuer. On any matters relating to the redemption (repayment) of not used value of the Vouchers please contact the Voucher Issuer directly.

8.5. You are fully responsible for the instructions You give to Us. You must ensure that the payment details You enter when making the Payment are correct and complete. We will not be liable for incorrect or unexecuted payment orders where You have provided incorrect or incomplete payment information. We will not be liable for any refund, if You chose an incorrect Voucher for purchase and made the payment for it.

8.6. We are not responsible in any way for the quality and functionality of the Vouchers available for purchase on the Website, and We do not provide any warranty or guarantee for the Vouchers bought by use of the Voucher Webshop Services.

8.7. Where You dispute a transaction with another party, We will not be involved in such a dispute in any way other than to confirm whether the purchase of the specific Voucher was made or not in accordance with the instructions You gave to Us.

8.8. You may not chargeback any Payment or allow a chargeback of any Payment for reasons which We are not responsible for, including disputes with the Voucher Issuers for faulty Vouchers or insufficient balance of a payment account related to the payment method You chose for making the Payment.

8.9. Without limiting Our other rights or remedies, if You do cancel or charge back the Payment, You are responsible for refunding the Payment to Us in full. We may at Our discretion recover the amount of the charge back by re-charging Your payment instrument with the amount of the charge-back or by otherwise collecting such amount from You. We are entitled to charge You fees and expenses We incur in connection with such chargeback and any action undertaken to challenge the same.

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9. Other User Obligations

9.1. You are prohibited from engaging in any of the following:

9.1.1. using Voucher Webshop Services to obtain a cash advance from Your payment instrument or other payment method chosen by You for making the Payment (or assisting others in such activity);

9.1.2. using Voucher Webshop Services in a manner that may cause an abuse of a financial institution or association or Payment Provider’s reversal process, credit card system or a violation of a credit card association rules;

9.1.3. using Voucher Webshop Services for any purpose contrary to laws, contract, statutes or regulations applicable to You, including without limitation, the laws concerning money laundering, fraud, criminal activity, financial services, unfair competition or consumer protection;

9.1.4. sending unsolicited email or similar methods of mass messaging (spam);

9.1.5. tampering, hacking, modifying, damaging, interfering with or otherwise corrupting the security or functionality of the Website or Voucher Webshop Services, or attempting to do any of the foregoing;

9.1.6. infringing Our or any third party's intellectual property rights and trademarks, including any logos and trademarks published on the Website; and

9.1.7. refusing to cooperate in any investigation to confirm Your identity or any information You provide to Us;

9.1.8. violating any other provisions provided for by these Terms and Conditions or applicable laws.

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10. Default Events and Forced Termination

10.1. At Our discretion, We may limit access to Your Voucher Webshop Account (including without limitation, placing a hold on the purchased Vouchers and limiting Your ability to make the Payments and new purchases) and/or the Voucher Webshop Services or close Your Voucher Webshop Account and unilaterally terminate these Terms and Conditions, at any time and for any reason, including, but not limited to, the following:

10.1.1. breach of any provision of these Terms and Conditions;

10.1.2. if We have reasonable grounds to believe that Your Voucher Webshop Account has been used in connection with unauthorized or unusual credit card or payment account use, including without limitation, notice of the same by Your bank, financial institution or association, payment service provider or credit card issuer;

10.1.3. abuse by You of the reversal or chargeback process provided by Your bank, financial institution or association, payment service provider or credit card issuer;

10.1.4. use of potentially fraudulent funds;

10.1.5. refusal to cooperate in an investigation or to provide adequate confirmation of Your identity or to provide other identity or security information or evidence for validity of other information You provide to Us, when You are requested to provide it to Us;

10.1.6. initiation of transactions that may be considered to be cash advances or assisting in cash advances;

10.1.7. Your Voucher Webshop Account or Voucher Webshop Services have been used or allegedly used in or to facilitate fraudulent or other illegal activity;

10.1.8. return of a payment for insufficient funds in the payment account related to the payment method You choose on the Website for making the Payment;

10.1.9. We believe that Your Voucher Webshop Account or activities pose a security, credit or fraud or incompliance risk to Us; or

10.1.10. non-compliance with money laundering or terrorist financing investigations conducted by government authorities, agencies or commissions.

10.2. We are entitled to suspend Your access to the Voucher Webshop Account and/or the Voucher Webshop Services in any case where We may terminate these Terms and Conditions or suspect that there may be a ground for the termination until We consider reinstatement to be appropriate.

10.3. In the event that We suspect You are engaging in any of the activities referred to in Section 9.1 and/or 10.1 above, We are entitled to contact third parties and disclose details of any prohibited activities in accordance with these Terms and Conditions, and/or take and enforce appropriate legal remedy or action against You.

10.4. Where access to the Voucher Webshop Account and/or Voucher Webshop Services has been suspended due to a suspected breach of security, You may contact Us to reinstate access, provided that authorization credentials and/or confirmation of Your identity are presented to Our satisfaction and that We have been able to verify that the reasonable measures to prevent unauthorized access to the Voucher Webshop Account and/or Voucher Webshop Services are in place.

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11. Privacy

11.1. Our Privacy Policy forms part of these Terms and Conditions. By accepting these Terms and Conditions, You also agree to the Privacy Policy available on the Website. You should review the Privacy Policy before opening the Voucher Webshop Account.

11.2. You acknowledge and accept that:

11.2.1. when speaking to members of our customer support team, Your call may be monitored and/or recorded for quality assurance, security and fraud detection purposes;

11.2.2. for security and fraud detection purposes We keep Your records even after these Terms and Conditions are terminated as per provided in our Privacy Policy;

11.2.3. for identity validation and verification purposes We may disclose the following information to the Voucher Issuer which issued a Voucher chosen by You: Your name and last name, identity details (i.e. a copy of Your passport), legal jurisdiction, country of residence or location, address, e-mail address, IP address, payment method chosen and other details of the Payment and/or details of the chosen or purchased Voucher.

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12. Confidentiality

12.1. You acknowledge and undertake to maintain the confidentiality of information, including, the confidentiality of commercial, technical and financial information, You receive while using the Voucher Webshop Services and You undertake to use this information only in connection with the Voucher Webshop Services and use of the purchased Voucher.

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13. Warranties, Liabilities, Disclaimers

13.1. Neither the Company or any of its affiliates, subsidiaries, agents or subcontractors shall be responsible for any claim, loss or damage suffered or incurred by You or any third party, unless it has been caused as a direct result of Our negligence or willful misconduct.

13.2. Under no circumstances shall We, Our affiliates, subsidiaries, agents or subcontractors be liable for any claim, loss or damage caused or alleged to be caused by any of the following:

13.2.1. any fraud or misrepresentation made by a Voucher Issuer;

13.2.2. any fraud or misrepresentation made by You, even if You or a person on Your behalf pass all identity and security validation and verification checks required to access the Voucher Webshop Account or the Voucher Webshop Services;

13.2.2. errors or omissions in our Website content;

13.2.3. misuse or inability to use our Website, to access the Voucher Webshop Account or to use the Voucher Webshop Services, whether due to reasons within Our control or not;

13.2.4. delays, losses, errors or omissions caused by the failure, interruption, infiltration or corruption of any hardware, software or telecommunications or data transmission system;

13.2.5. errors committed by You when choosing the Voucher or making the Payment for the chosen Voucher;

13.2.6. We do not fulfil an instruction or request from You for a reason set in these Terms and Conditions or because of Your violation of any applicable law;

13.2.7. due to Our compliance with any applicable law or with any recommendations, decrees or instructions issued by a government authority or recognized body for the prevention of crime, money laundering, terrorism financing or effective court order or due to Our compliance with the requirements of the Voucher Issuer;

13.2.8. interception or seizure compelled by law; and

13.2.9. circumstances beyond Our reasonable control.

13.3. You agree to indemnify Us, Our employees, affiliates, subsidiaries, agents or subcontractors from and against any and all claims brought by third parties against Us, Our employees, affiliates, subsidiaries, agents or subcontractors relating to Your use of the Voucher Webshop Account and/or the Voucher Webshop Services with respect to claims, losses, damages, expenses and liabilities suffered or incurred by Us, Our employees, affiliates, subsidiaries, agents or subcontractors, as a result of Your breach of these Terms and Conditions or any applicable law. This provision survives termination of these Terms and Conditions and the termination of the legal relations between You and Us. We have an absolute discretion to refuse to provide the Voucher Webshop Services to You, if We reasonably suspect that You have acted fraudulently or if You failed, through intent or gross negligence, to comply with these Terms and Conditions.

13.4. You are fully responsible for goods or services purchased by You that are settled through Your use of the Voucher Webshop Services. We disclaim liability and We will not be held liable or responsible for the quality, safety, legality or delivery of goods purchased or services received by You in return for the value of Your chosen Voucher, including charges, taxes or other duties in relation to goods or services, nor do We provide a warranty or guarantee for those goods or services.

13.5. In no event will We, Our employees, affiliates, subsidiaries, agents or subcontractors be held liable or responsible in any way to You or a third party for indirect, special, consequential, punitive or incidental damages, loss of opportunity, loss of profits, loss of use of data, interruption of business, and/or loss of reputation, whether based on negligence, willful misconduct, tort (non-contractual liability), contract (including without limitation fundamental breach or breach of fundamental term) or any other actionable right. We will not be liable or responsible in any way for losses incurred by You or third parties due to Our compliance with legal and regulatory requirements. We will not be liable for assessing or paying taxes, duties or other charges that arise from the underlying transactions between You and third parties.

13.6. We do not exclude or limit Our liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation by Us, or any other matter for which it would be illegal for Us, under any applicable law, to exclude or attempt to exclude Our liability.

13.7. Except to the extent that loss or damage is caused directly by Our breach of these Terms and Conditions, We shall not be liable to You for any loss or damage which You may suffer as a result of Your use of the Voucher Webshop Services. In any case the maximum amount for which We may be liable to You in regards to Your use of the Voucher Webshop Services or the purchases of the Vouchers through Our Website shall be limited to the sum of EUR 1000 (one thousand euro).

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14. Continuity of the Voucher Webshop Services

14.1. We may suspend the Website and functioning or availability of the Voucher Webshop Services for repair, maintenance, and/or upgrade work. We give no warranty or representation that the Website and the Voucher Webshop Services will be available at all times.

14.2. We may suspend Our software and hardware and other systems when We consider it necessary for their maintenance or upgrade. We will use reasonable endeavors to minimize any periods during which Our software and hardware and other systems are unavailable and, where possible, We will post a relevant notice on the Website of such suspension.

14.3. We may at Our discretion decide to discontinue provision of the Voucher Webshop Services in any of the countries at any time and without a prior notice. We give no warranty or representation that the Voucher Webshop Services will be available at all times.

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15. Complaining

15.1. Complaints about the Vouchers purchased by use of the Voucher Webshop Services should be reported directly to the respective Voucher Issuer which will be responsible to provide resolution of the complaint. We are not responsible for any complaints in relation to the use and redemption of the Vouchers.

15.2. Complaints about the Voucher Webshop Services should be communicated to Us in the first instance by contacting Us. Please state that You wish to make a complaint, so that We are able to distinguish this from a query. We will confirm receipt of Your complaint within 5 (five) business days.

15.3. In order to make sure that Your complaint can be investigated and resolved as quickly as possible, please make sure you give Us the following information or any other additional information that We may request to resolve the complaint:

15.3.1. Your name, address and registered email;

15.3.2. A clear description of Your complaint;

15.3.3. Tell Us what You would like Us to do to put it right;

15.3.4. Copies of any relevant documents (for example emails sent by or to You);

15.3.5. An email address and a daytime telephone number where We can contact You.

15.4. We will work with You to try to resolve Your complaint immediately. We will do Our best to resolve Your complaint as soon as possible, but this may not always be possible.

15.5. If Your complaint is about issues covered by these Terms and Conditions, We will provide Our final response to Your complaint within 15 (fifteen) Business Days from receipt of Your complaint. If for reasons beyond Our control the review of Your complaint exceeds 15 (fifteen) Business Days, We will send You a holding response by e-mail explaining the reasons for the delay and indicate when We expect to be in a position to complete the review of Your complaint. In any case We will provide You with Our final response to Your complaint not later than within 35 (thirty-five) Business Days from receipt of Your complaint.

15.6. If Your complaint is not about issues covered by these Terms and Conditions, We will provide Our final response to the complaint within 8 (eight) weeks from receipt of Your complaint. If for reasons beyond Our control the review of Your complaint exceeds 8 (eight) weeks, We will notify You by e-mail to explain the reasons for the delay and indicate when We expect to be in a position to complete the review of Your complaint.

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16. Contacting Us

16.1. If You have any question about this document or any of Your dealings with Us, You can contact Us via e-mail at customersupport@voucherwebshop.com or via the "Contact Us" page on Our website www.voucherwebshop.com.

16.2. If You want a printable copy of these Terms and Conditions, You should send an email with Your request and the words "Policy documents" in the subject line to customersupport@voucherwebshop.com.

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17. Communication

17.1. You grant to Us the right to send notifications, notices and consents relating to the Voucher Website Services to Your email address or address of residence as such was communicated to Us upon the opening of Your Voucher Webshop Account.

17.2. You undertake to notify Us of any change to Your email address, telephone or address of residence. If you do not notify Us immediately of any change in these details, We will consider that any notifications, notices and consents We have sent to the Your last known email address, telephone or address of residence were sent to the correct email address, telephone or address of residence and We will not be held responsible in case You have not received important information or in case important information is sent to third parties.

17.3. Any and all communications and notices by either party under these Terms and Conditions by email shall be deemed given on the day the email is sent, and, if by mail, shall be deemed given 10 (ten) days after the date of mailing, but if actually received earlier – then on the day of actual receipt.

17.4. All communications and notices between You and Us must be in English or in any other language accepted in Our Website from time to time.

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18. Variance

18.1. We are entitled to vary and amend the provisions of these Terms and Conditions at any time. We will notify You by posting a notice of the changes on the Website 2 (two) months before such changes take effect. Your continued use of the Voucher Webshop Services shall constitute an acceptance of any amendments or changes made to these Terms and Conditions.

18.2. In case You are not in agreement with the changes that are due to take effect on these Terms and Conditions and You do not wish to be bound by the changed Terms and Conditions, You must notify Us accordingly before the relevant changes take effect by contacting Us. In that event, Your notice will be treated as notification that You immediately wish to terminate these Terms and Conditions and close your Voucher Webshop Account.

18.3. In any case these Terms and Conditions are subject to amendment, modification or deletion if required by, or found to be in conflict with, applicable laws or regulations, without affecting the validity or enforceability of the remaining provisions of these Terms and Conditions.

18.4. These Terms and Conditions constitute the entire agreement between You and Us with respect to the subject matter provided herein and supersede and replace any and all prior agreements.

18.5. Our failure to exercise or enforce any right under these Terms and Conditions shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.

18.6. The rights and remedies available to Us under these Terms and Conditions are cumulative and are in addition to any other right or remedy available to Us by law or in equity.

18.7. You may not transfer, assign, subcontract or delegate Your rights, duties or obligations under these Terms and Conditions without Our prior written consent. We are entitled to transfer and assign our rights and obligations deriving from these Terms and Conditions to a third party, and employ subcontractors for the fulfilment of Our obligations set forth in these Terms and Conditions without Your consent.

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19. Governance

19.1. These Terms and Conditions shall be governed by the laws of the Republic of Cyprus. All disputes arising out of or relating to these Terms and Conditions, which may not be solved amicably within a reasonable timeframe, shall be examined by the courts of the Republic of Cyprus, unless otherwise dictated by any applicable European Union legislation.

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